One of the courses taught at the conference was taught by Sandy Costa, Esq., author of Humanity at Work: Encouraging Spirit, Achievement & Truth to Flourish in the Workplace. His course was called Effective Strategies for Building Trust (in a world where it's fast disappearing). Here are some notes I made from his course:
- You can't lead other people until you lead yourself.
- Trust is the New Imperative - this means that the relationship is in a safe place.
- Be honest with yourself enough to ask "How am I doing?" and have mercy on yourself - Treat yourself as deserving.
- Recognize that people are complex. We do not make decisions on a rational or logical plane - most of our decisions are emotional. At any given moment, WE decided how we act, feel. Research has shown that people who live a long time already have the expectation of doing so (Law of Attraction) Take the time to get to know people and don't make them angry!
- Attributes of Trusted Leaders: Leaders that instill trust are humble (they practice humility), respectful of others (learn names, look people in the eyes), compassionate, servant leaders (as we move up in an organization, we have more responsibility to help others move up), candid (authenticity), competent, and self-aware ("A leader's most compelling leadership tool is who he/she is."
- Leaders embrace the Great Mysterious - CHANGE! Don't tell people HOW you will change - tell them WHY! Trusted leaders don't surrender to the status quo. Don't ever postpone anything that will bring you JOY!
- Trusted Leaders CHOOSE Faith Over Fear. "Faith is radical trust" "The Opposite of Faith is Certainty." Recognize the difference in Spiritual Faith and the Faith we have in each other. Faith spawns hope.
Some other good reads:
Your Employees Have Quit: They Just Haven't Left
Emotional Intelligence
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